Shipping, Returns & Exchanges

1. Production & Shipping Times

As soon as your order is completed on the site, an order confirmation will be sent to you.

Because most of the jewelry is handmade especially for each order, please take production time into account in addition to shipping time.

• Orders in Israel: production combined with shipping usually takes 7-14 business days.
• International orders: for shipments outside Israel, please add up to 14 additional business days, depending on the destination and the shipping company.

In exceptional cases, such as heavy workloads, holidays, delays with suppliers or circumstances beyond the studio's control, delivery times may be longer. In such cases, we will make every effort to update you as soon as possible.

For the security of the shipment, all jewelry is sent in secure packaging and delivery is made against a signature.

2. Shipping Options

Shipping within Israel

• Orders are delivered by courier service to the address provided at checkout.
• Shipping cost: 80 ₪.
• Free shipping: on orders over 2,000 ₪.

International Shipping

• Shipments are made via DHL Express or another international shipping company, at the studio's discretion.
• Estimated delivery time is 10-21 business days, subject to the destination country and the shipping company's procedures.
• Shipping cost: $80.
• Free shipping: on orders over $770.

Once the order leaves the studio, a tracking number will be sent to you so you can follow the shipment status.

3. Customs & Taxes (International Shipments)

Orders shipped outside Israel may be subject to VAT, customs duties, import taxes, release fees or other charges according to the laws of the destination country.

All payments, taxes and fees applicable in the destination country are the sole responsibility of the buyer.

The studio has no control over these charges and cannot estimate them in advance. We recommend checking the import policy of the destination country before placing the order.

4. Cancellation, Returns & Exchanges

The studio operates in accordance with the Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 5770-2010.

Order Cancellation Before Production Begins

An order may be cancelled within 48 hours of the time it was placed, provided that production of the jewelry or its preparation for shipment has not yet begun. After production begins, the provisions of law and the policy detailed below will apply.

Returning Jewelry & Refunds

Jewelry priced up to 3,000 ₪

In accordance with the Consumer Protection (Cancellation of Transaction) Regulations, 5770-2010, the transaction may be cancelled within two business days (excluding rest days) from receipt of the jewelry, provided the jewelry is returned new, unused, undamaged, in its original packaging and with proof of purchase.

In the event of such cancellation, the studio shall be entitled to charge cancellation fees of 5% of the transaction price or 100 ₪ - whichever is lower - in accordance with the law.

Jewelry priced above 3,000 ₪

In accordance with the Consumer Protection (Cancellation of Transaction) Regulations, 5770-2010, there is no right of cancellation due to regret for jewelry priced above 3,000 ₪. However, the studio may, at its sole discretion, approve an exchange, credit or other solution in appropriate circumstances.

Shipping fees, insurance, customs, taxes and any other payment made in connection with the order are non-refundable, unless the law requires otherwise.

Return Process

To submit a cancellation or return request, please contact the studio via WhatsApp or phone and receive instructions for returning the product. The cost of return shipping shall be borne by the buyer. We recommend sending the jewelry by insured shipment with a tracking number. The studio is not responsible for loss or damage to the item during its return.

After the jewelry is received and inspected, the refund (to the extent applicable by law), minus cancellation fees, will be made to the original payment method and according to the schedules of the credit card company or payment provider.

Exchanges

You may request an exchange of unused jewelry. Each request will be evaluated according to the type of jewelry, its condition, its price and the provisions of law. If an exchange is approved, it will be carried out after the jewelry is received and inspected at the studio. Shipping costs involved in the exchange shall be borne by the buyer, unless otherwise determined.

Custom Orders

Most of the jewelry on the site is handmade especially for each order. Jewelry that was produced, designed, modified, engraved or customized specifically according to the customer's requirements, including personal engraving, selection of a specific gemstone, design change, structural change, sizing that is not offered as standard on the site, or any other unique customization, constitutes goods produced especially for the consumer.

In accordance with the Consumer Protection (Cancellation of Transaction) Regulations, 5770-2010, such jewelry may not be cancelled, returned or exchanged, unless the law requires otherwise.

For the avoidance of doubt, choosing a ring size from the standard sizes offered on the site alone is not considered a custom order.

5. Product Defect or Damage During Shipping

We pack every piece of jewelry with great care to ensure it arrives intact. If you receive a damaged product or one that was damaged during shipping, please contact us within 48 hours of receiving the shipment, with clear photos of the product and the packaging. After reviewing the case, we will arrange, as appropriate and in accordance with the law, for repair, replacement or a full refund, and we will bear the shipping costs involved.

6. Customer Service

Have questions? Need advice on choosing a size, gemstone or design? We will be happy to assist you.

Phone / WhatsApp: +972 52-320-1303

Hours: By appointment only.